MaTE - Manager

A 3 day programme that looks at the skills, techniques and behaviours of successful management and leadership required for Managing a Technical Environment.

Who is it for?

To attend this programme individuals must manage operatives or workers that operate in technical roles within industry sectors such as Utilities (Water, Gas & Electric), Industrial, Construction, Manufacturing, Facilities Management, Engineering and The NHS.

This individual will predominantly be office based but will also spend time visiting operative sites. This stage of the programme is aimed at those who manage Supervisors or Engineers in disciplines such as Health & Safety Officer, Authorised Engineers, Estates & Facilities Managers, Operations Manager, Technicians and Installation Services etc.

What do I get out of it?

  • An understanding of how my leadership style may impact on my team.
  • Tools and techniques that can be used successfully in my working environment.
  • Reflect on current approach to leading teams and recognise areas for improvement.
  • Increased confidence through practising new skills in a 'safe' environment.
  • Personal action plan and plan of intent to take back to the workplace.
  • ILM accredited programme certificate of attendance.
  • City and Guilds certification subject to 'Terms' and 'Assessment'.

Course Overview

The role of the Manager

  • Task Vs people focus - manage not 'do'.
  • How am I seen by others?

Making an effective personal impact

  • Communication Skills.
  • Behaviour breeds behaviour.

Managing attitudes and behaviours

  • Tackling the un-acceptable.
  • Assertiveness to influence others.

Managing conflict

  • A framework process.


  • Encouraging ownership.
  • Ask not tell.


  • Improving performance and ownership.

Myers Briggs Type Indicator

  • Introduction and understanding "My Type".
  • MBTI and conflict, feedback and motivation.


  • Motivational factors.
  • What am I able to influence?

What's it about?

Over 3 days this programme looks at many aspects of leadership and is designed specifically for those who manage others in an Operational environment. By combining group discussions, trainer led exercises, group exercises and individual reflection with the innovative "Real-play" technique, delegates will learn new skills, increase confidence and practice tools and techniques that they will be committed to using upon return to the workplace.